Is Data The Answer To Scaling Compassion In Healthcare?

A community-based healthcare organization finds insights from the COVID-19 pandemic as clinicians use data to engage and support vulnerable members. Modern technology can help put human compassion front and center.

I completed my internal medicine residency at a large urban hospital system in Boston, Massachusetts. One particularly challenging day, I worked hard to arrange in-hospital dialysis for a patient—only to find out later that day that he left the hospital against medical advice and without receiving dialysis.

His reason for leaving was a complicated yet common social situation. Later, during rounds, I voiced my frustration about this patient’s actions. “He made the wrong choice,” I said. My attending (supervising) physician stopped mid-stride and said, “No,

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